Our AI-powered support assistant, EXACT Assist, is designed to help you get accurate answers quickly, 24/7. Whether you're working in EXACT or browsing our help centre, help is now just a question away.
Whether you're looking for a list of patients, need help with a refund, or require an update to your online booking configuration, EXACT Assist is here to help you with all your EXACT queries.
Asking Questions
To get the best responses from EXACT Assist, and any AI, ask your questions just like you would to a member of our support team.
✅ Be precise: Include information that is relevant to your query, for example; when ask about a refund, knowing that the payment was made online or via an integrated payment terminal is useful.
✅ Rephrase queries: If the first response doesn't quite answer your query, try rewording it, just as you would to a human.
💡 Human support: Should EXACT Assist not be able to help you, our support team are on hand, with access to all of the information you have provided throughout your chat conversation.
Your Feedback Counts
Your feedback helps us improve, let us know how helpful EXACT Assist has been in your chat by selecting an emoji, from 😠 to 🤩.
Because it’s powered by AI, EXACT Assist learns from this feedback over time, improving responses and becoming even more helpful for everyone.
Get the most from EXACT Assist
Finally, here are a few tips to help you get the best experience:
💬 Phrase your questions clearly and naturally.
💬 Include key details when needed (like patient types, date ranges, or specific features).
💬 Try rewording your question if the first answer isn’t quite right, just like you would in a conversation.
We hope that you enjoy using EXACT Assist. It's another step toward making support faster, easier, and always available, whenever and wherever you need it.
