---
title: "EXACT Assist: AI-Powered Support"
description: Discover EXACT Assist, our new AI-powered Live Chat support, designed to provide efficient help with the knowledge of our EXACT Help Centre and more.
---

[EXACT Blog ](https://blog.exactdental.com.au)

# [EXACT Assist: AI-Powered Support](https://blog.exactdental.com.au/exact-assist-ai-powered-support)

 Written by [Jason Handcock](https://blog.exactdental.com.au/author/jason-handcock) | May 15, 2025 10:06:18 AM

Our AI-powered support assistant, EXACT Assist, is designed to help you get accurate answers quickly, 24/7. Whether you're working in **EX**ACT or browsing our help centre, help is now just a question away. 

Whether you're looking for a list of patients, need help with a refund, or require an update to your online booking configuration, EXACT Assist is here to help you with all your EXACT queries.

## Asking Questions

To get the best responses from EXACT Assist, and any AI, ask your questions just like you would to a member of our support team.

✅ Be precise: Include information that is relevant to your query, for example; when ask about a refund, knowing that the payment was made online or via an integrated payment terminal is useful.

✅ Rephrase queries: If the first response doesn't quite answer your query, try rewording it, just as you would to a human.

💡 Human support: Should EXACT Assist not be able to help you, our support team are on hand, with access to all of the information you have provided throughout your chat conversation.

### Your Feedback Counts

Your feedback helps us improve, let us know how helpful EXACT Assist has been in your chat by selecting an emoji, from 😠 to 🤩.

Because it’s powered by AI, **EX**ACT Assist learns from this feedback over time, improving responses and becoming even more helpful for everyone. 

### Get the most from **EX**ACT Assist 

Finally, here are a few tips to help you get the best experience: 

💬 Phrase your questions clearly and naturally.   
💬 Include key details when needed (like patient types, date ranges, or specific features).   
💬 Try rewording your question if the first answer isn’t quite right, just like you would in a conversation. 

We hope that you enjoy using **EX**ACT Assist. It's another step toward making support faster, easier, and always available, whenever and wherever you need it.

 

<https://help.softwareofexcellence.com/hc/en-gb>

 

[View full post](https://blog.exactdental.com.au/exact-assist-ai-powered-support)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Jason Handcock"
  },
  "dateModified" : "2025-09-02T08:51:10.427Z",
  "datePublished" : "2025-05-15T10:06:18Z",
  "headline" : "EXACT Assist: AI-Powered Support",
  "image" : {
    "@type" : "ImageObject",
    "height" : 628,
    "url" : "https://4768345.fs1.hubspotusercontent-na1.net/hubfs/4768345/EXACT%20blog%20feature%20images%20%281200%20x%20628%29/Exact%20using%20a%20computer.png",
    "width" : 1200
  },
  "mainEntityOfPage" : "https://blog.exactdental.com.au/exact-assist-ai-powered-support",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "EXACT Blog"
  }
}
```